Get in Touch with Glocal Turkey

For general inquiries, booking questions, or service information, email is the most efficient method: [email protected]. Our team can provide detailed written responses and attach relevant documentation when needed. For urgent matters during business hours, you may also submit an inquiry through our website contact form, which routes to the appropriate department.

While walk-ins are welcome during business hours (Monday-Friday 09:00-18:00, Saturday 10:00-16:00), we recommend scheduling an appointment via email to ensure a team member familiar with your specific needs is available. This is particularly helpful for complex bookings involving multiple services or special requirements. Our Atasehir office is primarily an administrative location; vehicle pickup and dropoff for car rentals occurs at provider locations.

Glocal Turkey facilitates the booking process and can assist with pre-booking questions, but the service contract is directly between you and the provider. For issues during service delivery—such as vehicle problems with your Antalya car rental, eSIM activation difficulties, or hotel check-in questions—you'll need to contact the provider directly using the contact information in your booking confirmation. We can help facilitate communication or escalate unresolved issues when appropriate.

Modification and cancellation policies are determined by the individual service provider and are outlined in your booking confirmation. Most car rental bookings made through our platform offer free cancellation up to 48 hours before pickup, while travel insurance policies typically have shorter cancellation windows. Contact the provider directly using the details in your confirmation email. If you encounter difficulties, forward your booking details to [email protected] and we'll assist with the process.

Our Istanbul team provides support in English and Turkish. Most of our partner service providers across Turkey also offer English-language service, particularly in major tourist destinations like Istanbul, Antalya, Bodrum, and Izmir. For providers in smaller cities, basic English is usually available, and we can facilitate communication if language barriers arise during your service experience.

While Glocal Turkey specializes in connecting you with specific service providers rather than full itinerary planning, our team can offer guidance on the services we facilitate. For example, if you're planning a road trip from Istanbul to Antalya, we can advise on car rental options, recommended eSIM data packages for navigation, necessary insurance coverage, and hotel booking platforms. We can't arrange guided tours or create detailed day-by-day itineraries, but we ensure all your core travel logistics are covered through verified providers.

Payment methods vary by service provider and are processed directly with them during the booking process. Most providers accept major credit cards (Visa, Mastercard, American Express) and some accept bank transfers or cash payment at pickup. When you book through Glocal Turkey's platform, you'll be clearly informed of payment options before confirming your reservation. We do not store credit card information—all payment processing is handled securely by the respective service provider.

Glocal Turkey primarily serves international visitors to Turkey, and our platform is optimized for foreign tourists seeking local services. However, Turkish residents are welcome to use our platform for services like car rental, travel insurance for international trips, or hotel bookings within Turkey. Some services such as travel eSIM are specifically designed for foreign visitors without Turkish mobile contracts. Contact us if you're uncertain whether a particular service suits your residency status.